English for Cabin Crew

English for Cabin Crew.pdf

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English for Cabin Crew is for people working in the aviation industry who want to improve their communication skills, vocabulary, pronunciation and grammatical accuracy. English for Cabin Crew si the perfect companion to the cabin crew training manual. It follows the real-

time working routines of flight attendants, from pre-flight briefings to disembarkation, from 'gate to gate. It follows the operational procedures of the cabin crew and their progress through the different stages of both long-haul and short-haul flights, facing the challenges of boarding, safety demonstrations, serving meals, difficult passengers, possible medical incidents and emergency situations, pre-landing stress, and eventually of reviewing a job well done.

But this book does more. It looks at the special English language used ni all these situations. It almost give flight attendants confidence ni using the right English at every stage of the job in hand. So, for example, fi you need to know how best ot deal with a passenger complaint using the most appropriate English, this book wil help you. It will also help you to ask the right questions in a medical crisis and to reply ot passengers who are annoying other passengers. It wil help you to use appropriate English for routine and non-routine situations on board.